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When people thrive, business thrives: The case for human sustainability

By: Sue Cantrell, Jen Fisher, Joanne Stephane, Jason Flynn, Amy Fields, Yves Van Durme I Deloitte


We are operating in a human-powered economy. Organizations are at a watershed moment, with many having transitioned from an industrial economy to a knowledge economy and now to an economy that is powered by the hearts, minds, and essential human traits of people—in short, our humanity. Today, for many organizations, nothing is more important than its people, from workers and contractors to customers and community members. These human connections drive everything of value to an organization, including revenue, innovation and intellectual property, efficiency, brand relevance, productivity, retention, adaptability, and risk. Yet organizations’ current efforts to prioritize these all-important connections are generally falling short—in part because many organizations are stuck in a legacy mindset that centers on extracting value from people rather than working with them to create a better future for organizations and individuals alike. 


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